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United has ended a short-lived and unpopular policy that delayed the disbursement of refunds for canceled international flights until at least 12 months from the time of purchase.
United now aligns international refund policy with its domestic policy implemented in mid-March. Customers throughout the United network whose travel is disrupted by more than six hours because of cancellations or schedule changes can now receive a refund.
As they’ve canceled unprecedented numbers of flights due to the Covid-19 crisis, airlines in the U.S. have come under scrutiny in the past month for attempting to work around federal regulations that require them to pay out refunds. On Friday, the Transportation Department issued an enforcement notice, telling carriers that they remain obligated to pay out refunds for flights that they have canceled.
United previously offered refunds on all travel disrupted by more than two hours, but the airline has experimented with various stricter policies since the second week of March in an effort to conserve cash during the Covid-19 crisis.
Source: travelweekly.com