Video: What Technology Does Starwood Find Truly Enhances the Customer Experience?

Have you ever wondered how you can use technology to elevate your customer’s experience of your brand? Do mobile, wearables, Whatsapp and keyless entry for example add real value?
Hoteliers are investing millions in new technology and yet according to Hospitality Technology magazine, nearly a third of hoteliers still find it hard to keep up with their guests’ technological demands.
Presenting at EyeforTravel’s inaugural Connected Traveller conference in London last month, Daniel Kerzner, VP Loyalty, Starwood Hotels shared:

• What technology Starwood have invested in to enhance the customer experience
• From mobile to wearables to Whatsapp – his views on what’s really worth investing your valuable time and resources in
• Insights into how to deliver an intelligent, personalized customer experience to drive loyalty

The video presentation and slides are available to download here (free download).
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Source: eyefortravelblog.blogspot.com