South African National Parks (SANParks) has reopened its head office reservation call centre in Pretoria and repaired technical issues that occurred on the online booking system, according to a press release.

The website and online payments system crashed over the past week after being inundated with bookings and amendments as the country moved to level 2.

The majority of accommodation is now fully operational with the exception of the Kruger National Park, which will open in a multi-phased approach between August and December, a result of continuing maintenance work.

Biyamiti, Maroela and Orpen also remain closed and should reopen as follows:

  • Biyamiti: October 15
  • Maroela: November 1
  • Orpen: November 7
  • Skukuza and Lower Sabie will operate at minimum capacity until October 1 and December 15 respectively.

Guests with affected bookings have been and will be contacted by the end of September. They will be offered alternative accommodation in other camps or assisted with postponing their bookings.