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Frequent flyers like to hear from “their” airline’s executives, and United CEO Oscar Munoz recognizes that. United came in dead last in an important recent survey, but customers seem hopeful that the situation will improve soon. And United is making an effort.
Today, Munoz sent United customers the following letter, reiterating his commitment to improve the airline:
While the note is a bit light when it comes to new details, Munoz cites some of the programs outlined above and references other improvements as well, such as the airline’s new flight flight to Singapore and its planned flights to Cuba, better on-time and baggage delivery performance, and this recent Chicago Business Journal article that declares United the winner of its “great airline food fight.”
All that said, there’s clearly a lot more work left to be done — if you have a suggestion, don’t be afraid to share!
Source: thepointsguy.com