A new rail ombudsman service has launched in the UK, giving passengers a chance to address grievances with train companies.Figures show just 28 per cent of people who made a complaint to a rail company in 2017/18 were satisfied with…
Amba Hotels is to add another property to its portfolio at London’s Victoria Station.Currently operating as The Grosvenor Hotel under the Guoman Hotels brand, the 345-bedroom hotel will be fully refurbished to embody Amba Hotels’ intuitive design standards.Amba Hotel Victoria…
Qatar Airways will expand its operations in Iran with the launch of a new twice-weekly direct service to Isfahan International Airport, starting from February 4th.The carrier is also introducing increased services to Shiraz and Tehran, from early January 2019.Isfahan will…
The World Travel & Tourism Council (WTTC) welcomed Botswana Tourism Organisation (BTO) as its newest member and first destination partner from Africa on Friday (November 23).BTO joins peers from tourism authorities across North America, the Middle East and Europe to…
Demand for air travel in Latin American is expected to double in the next two decades thanks to anticipated growth of the region’s middle class from 350 million people to 520 million by 2037, and evolving airline business models making…
Qantas flyers can use their smartphone as their passport in a biometric trial launched this week.Qantas and airport IT partner SITA say the trial is a first of its kind. Participants store their passport details and photos in Qantas’ facial-recognition…
InterContinental Hotels Group has announced the signing of Kimpton Rotterdam, the Netherlands.The hotel is signed under a management agreement with Omnam Group, and is set to open in 2022.This is the second hotel for Kimpton Hotels & Restaurants in the…
Berlin has welcomed its third Hampton by Hilton property.Hampton by Hilton Berlin East Side Gallery opens as the bustling metropolis continues to expand its hospitality offering to accommodate the city’s rising number of visitors.The property joins Hampton by Hilton Berlin…
On the Beach has opened its brand-new digital headquarters in Manchester city centre at Aeroworks.The lord mayor of Manchester, councillor June Hitchen, joined employees to cut the ribbon deliver a speech to officially mark the opening of the new premises.Following…
Anantara Al Jabal Al Akhdar Resort has appointed Dagmar Symes as general manager.Symes brings a wealth of experience in both the hotel and luxury retail industries across Europe and the Middle East.Starting her career with the Leading Hotels of the…
